Refund policy

Refund & Return Policy

Last updated: September 28, 2026

We want the Vann Wonder Tree to bring real wonder to your home. If it doesn't, our 30-day money-back guarantee has you covered.

Damaged, defective or wrong item

If your order arrives damaged, doesn't work, or isn't what you ordered, email us within 30 days of delivery at vannstore2026@outlook.com with your order number and a photo or short video of the issue. We'll send a free replacement or issue a full refund — your choice. You won't need to send the item back.

Changed your mind

You can request a return within 30 days of delivery. The item must be unused and in its original condition and packaging. Please contact us first — we'll reply with return instructions and the return address. Items sent back without contacting us first may not be accepted.

• Return shipping costs for change-of-mind returns are paid by the customer and are not refundable.
• We recommend using a trackable shipping service; we can't be responsible for returns lost in transit.

Refunds

Once your return is received and inspected (or your damaged/defective claim is approved), we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

Bundles

If you bought a 2- or 3-pack, you can return individual units. The refund for each unit is calculated from the price you actually paid per unit in your pack.

Lost or late packages

If your tracking hasn't updated for 10 days, or your order hasn't arrived within 30 days of shipping, contact us and we'll send a replacement or refund your order.

Cancellations

You can cancel for a full refund any time before your order ships. Email us as soon as possible with your order number.

Questions

Email vannstore2026@outlook.com. We reply within 1–2 business days.